Virtual CIO (vCIO)

Most application options are now delivered as a SaaS model. This means that if you don’t have an internet connection, or if you have one but it isn’t working, your business comes to a halt. You can’t access your data and, if you have a VOIP system, you can’t even call your customers.

Ensuring you have the right connection for your business and a failover in place for when it does go down is no longer an option, it’s an investment every business has to make.

It is important to note that not every connection is made equal, there are variances on:

• the speed of the connection for downloads and uploads that you contract for, 
• the likelihood of receiving that speed, and
• the SLA for fixing an issue when it occurs

Envisage has access to wholesale connections from the major ISPs in Australia. By owning the connection we can take all the issues – from organising the connection date, through to following up on outages and, finally, ensuring we go back out to market before the contract expires to ensure you always remain on the best connection for your needs.

Networks are the glue that holds your IT systems together. Poor performance on your systems can often be associated with underlying problems with your network. 

It is important that effective planning goes into your network design. Like the plumbing in your house, a poorly designed network can cause multiple network “blockage” issues around the office and can become quite expensive to replace should it need to be pulled out and redesigned. 

You should never let network design become an afterthought when it comes to scaling your business or simply looking to setup a new business.

Firewall

The firewall is your first line of defence when it comes to protecting and securing your organisation. 

Our network team ensures that our security appliances are backed by brands such as Cisco, Fortinet & Ubiquiti. A modern firewall should include IDS & IPS systems to not only detect threats but prevent them from entering your networks.

Switch

Switches help packets of information travel across your network from point A to point B in a reliable and consistent method. 

Switching equipment should be procured from a reliable and trusted manufacturer and installed by certified engineers who understand and know the equipment. 

Due to the amount of data that can be carried across networks in this digital economy it is vital that your switches are scalable to keep up with your business needs.

As many modern voice systems now rely on data to make and receive calls, it’s important that your switches are up to the task.

Wireless Network

Traditionally wireless networks were an afterthought to wired networks given their unreliability and often slow network speeds. 

With the advancement of modern wireless equipment, speeds and reliability are often on par with their wired counterparts. For existing sites with little physical network cabling wireless networks can often be the answer.

Mesh wireless networks are a technology that allow you to distribute wireless signals across your office space using multiple wireless devices, but they appear as one single network to your end users. 

Gone are the days of different wireless network names for each part of the office! 

We also have the experience to troubleshoot and resolve issues with ongoing wireless performance issues. 

Speak to our team about how wireless networks can be implemented for your office space.

Whilst communication has moved further and further into the written word, there is still a lot to be said for picking up the phone and talking to someone, particularly in business.

With the removal of the copper network as the NBN has been rolled out, voice communication has been shifted to digital through VOIP systems that work through VPBX.

Envisage has selected the 3CX system as our preferred VOIP system. This decision was made to ensure we had the best level of flexibility in the system to design the right solution for each client. By having an open platform, we can allow you to:

• Choose and control your own phone numbers.
• Choose your own SIP Trunk and save.
• Choose your own cloud provider.
• Choose your own hardware.
• Choose on-premise or cloud options

What’s more, we have found it to be unbeatable on price when compared to similarly feature rich and mature systems.

Getting the basics right first

There are unique opportunities that VOIP brings to how you communicate with customers, however there is still a baseline that is often forgotten – whether you easily and reliably hold a conversation with someone else on a call. Achieving a clear and high-quality call can be impacted by other elements in your environment including:

• Is your connection bringing in sufficient bandwidth and speed?
• Is your network configured appropriately?
• Have you selected the right hardware for the different parts of the system?

Unlocking the potential of VOIP

When your call is digitised a world of opportunity opens up to support a more effective design for your operations and improved experience for your customer. We can implement features previously reserved for the expensive full contact centre systems using an easy-to-understand interface that puts you in control.

• Be in the office, no matter where you are
  • Through the mobile apps and the softphone on a laptop you can answer your landline number from anywhere you choose.
• Design the right call flow
  • Ensure calls get answered by the most relevant person each time by designing how calls are routed in your organisation
• Know your customer right from “Hello”
  • By integrating with your CRM we can deliver a screen pop experience for your team, that means they have all the information on hand without having to ask the customer questions they should already know.